ExtraCity Luxury rules the roost.

There are lots of operators plying our Zimbabwean roads and most are clueless when it  comes to service quality.  No one operator understands customer focus like Extra City does. Its all about your convenience with Extra City Luxury.

Are you stranded and failing to move from one city to another just because you don't have hard cash? In this cash strapped economy there is very little you can do without hard currency. Have you ever brought out your debit card or mobile phone to pay for your bus fare and got insulted for it? Well Extra City offers a wide range of payment options for your convenience.

A Extra City staff member hands out a swipe machine to a paying customer recently

You can swipe for YOUR FARES , Yes you can SWIPE !!!! using your MasterCard,Visa card or Zim Switch at our offices conveniently located close to the bus terminals in both Harare and Bulawayo.
That's not all you can also pay your bus fare using Eco cash aboard any of Extra City Luxury coaches, Now that's convenience !!!!

Kufamba Kunenge Kufona

If that's not game changing then nothing is. These guys are grand masters!!!!.

ExtraCity Luxury Coaches the leading passenger transport company in Zimbabwe.

At Extra City Transport every customer is a king and queen whose needs for safety, luxury and comfort is always meet. Their dedicated and highly trained staff take Extra Care to ensure that all of your travel arrangements are attended to timeously and accurately.

Travelers can enjoy many different recreational activities that are offered at the departure areas in both Harare and Bulawayo. Travel the Extra City way today and enjoy superior customer service!!!!

Customers enjoying the secure and comfortable facilities at our departure area at Extra city offices in Bulawayo.

Extra City Bulawayo Offices
5 Lobengula Street 
/btwn Masotsha & Connaught Avenues
Bulawayo

Extra City Staff members dressed up for their Valentines drive recently.

 
Harare 
120 Samora Machel Avenue 
Belvedere 
Harare  (Opp Showgrounds Main gate)


 

ExtraCity Luxury Coaches offers Scheduled Bus Services between Harare and Victoria Falls

Have you ever been frustrated over the terrible time keeping tendencies synonymous with public transport operators? Well, there is a bus company in town that identifies with your frustration and have introduced timed schedules from Harare to Victoria Falls via Bulawayo on a daily basis. Whether in a group or alone, If you have commitments in these respective places don't look any further Extra City Luxury Buses will certainly get you there on time. Imagine the convenience of a bus that tells you it leaves Harare at 5:15am , 06:30am and 07:30am daily from Harare Showgrounds and it actually does. Its happening in Zimbabwe courtesy of Extra City Luxury Coaches. You can also walk into our Harare Offices at 120 Samora Machel Avenue , Belvedere or get in touch with our booking officers on +263775205200 for reservations and bookings today.

 

If you are Bulawayo and you are thinking of going to the Victoria Falls on business or just visiting friends and family well look no further, Extra City is there for you. With timed hourly departures from 8am to 4pm on a daily basis you wont go wrong with Extra City. Seeing is believing , visit the Amakhosi rank at any given hour during the day and catch a bus to the Victoria Falls on a daily basis. You can also pre-book for these departures from our splash Bulawayo Offices i.e 5 Lobengula Street between Connaught and Masotsha Avenues between 8am and 5pm daily or call our on (09) 882288 or (09) 882222 for reservations and bookings.

 

Extra City Luxury , On time Every Time!!!

ExtraCity Luxury bus company strives on exceptional customer service.

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.

Extra City Luxury bus company has proved to be a cut above the rest in Zimbabwe on providing exceptional customer service. Not only is their staff friendly, warm and welcoming their customer focused policies have take the local transport sector by storm. For years we have associated bus travel with rowdy behavior, right from the point of entry (at the ranks "nepamishikashika") from the notorious touts ("mahwindis") to the rude crews on-board . 

Extra City has completely changed the rules of customer engagement in the transport industry. Finally customers can have their dignity restored and enjoy good customer care in bus travel. 
Many great things are spoken of Extra City Luxury and in this presentation i will highlight a few of the attributes of exceptional customer service offered at Extra City.
 

Extra City Bus crew and Assistants attending to customers at Amakhosi Bus terminus in Byo recently.

 The reception is warm and welcoming and you can notice their enthusiasm to serve each and every customer as they arrive. The assistants cannot be mistaken as they are always clad in uniform for easy identification in the presence of rowdy competitor activity. One thing about Extra City crews is that they will always welcome you with a smile and greeting every time. Everybody is welcome at ExtraCity.

A customer failing to hide their amazement after receiving a valentines surprise from the Bus crew recently.

 Extra City values social events that society values. This means the company is interesting in connecting with their customers more intimately.

An official from Extra City visiting a customer admitted into hospital earlier in the day.

Often travelers do fall sick in the course of their journeys and its only at ExtraCity Transport that i have witnessed first hand a customer being transferred to hospital to seek medical attention at their point of need. This is an exercise outside their core business that stands as living proof that ExtraCity values life. I highly recommend that travelers consider using Extra City Luxury always.