ExtraCity Luxury bus company strives on exceptional customer service.

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.

Extra City Luxury bus company has proved to be a cut above the rest in Zimbabwe on providing exceptional customer service. Not only is their staff friendly, warm and welcoming their customer focused policies have take the local transport sector by storm. For years we have associated bus travel with rowdy behavior, right from the point of entry (at the ranks "nepamishikashika") from the notorious touts ("mahwindis") to the rude crews on-board . 

Extra City has completely changed the rules of customer engagement in the transport industry. Finally customers can have their dignity restored and enjoy good customer care in bus travel. 
Many great things are spoken of Extra City Luxury and in this presentation i will highlight a few of the attributes of exceptional customer service offered at Extra City.
 

Extra City Bus crew and Assistants attending to customers at Amakhosi Bus terminus in Byo recently.

 The reception is warm and welcoming and you can notice their enthusiasm to serve each and every customer as they arrive. The assistants cannot be mistaken as they are always clad in uniform for easy identification in the presence of rowdy competitor activity. One thing about Extra City crews is that they will always welcome you with a smile and greeting every time. Everybody is welcome at ExtraCity.

A customer failing to hide their amazement after receiving a valentines surprise from the Bus crew recently.

 Extra City values social events that society values. This means the company is interesting in connecting with their customers more intimately.

An official from Extra City visiting a customer admitted into hospital earlier in the day.

Often travelers do fall sick in the course of their journeys and its only at ExtraCity Transport that i have witnessed first hand a customer being transferred to hospital to seek medical attention at their point of need. This is an exercise outside their core business that stands as living proof that ExtraCity values life. I highly recommend that travelers consider using Extra City Luxury always.